GP Online Services
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
*Online consultations submitted by midday will receive a same-day response (with the exception of weekends and bank holidays). Online Consultations received after midday or out of hours, will receive a response on our next working day.
Please click here for guidance on how to do a video consultation with us.
Online Services and Contact Details for Teenagers
It is difficult to say at what age a child will become competent to make autonomous decisions regarding their healthcare as between the ages of 11-16 this varies from person to person. In accordance with Article 8 of the General Data Protection Regulation (GDPR) and Part 2, Chapter 2, paragraph 9 of the Data Protection Act 2018 (DPA 2018), from the age of 13, young people are able to provide their own consent and will be able to register themselves for online services.
Online Access will therefore automatically become disabled when a child turns 13 years old. When this happens, the 13 year old may re-sign up to Online Services should they wish to by signing an Online Access Registration form.
We may also remove parent’s/guardian’s contact details from 13 year old’s records so that reminders about appointments and other messages about their healthcare only come to them. 13 year olds can complete and sign a “Change of Details” form to provide us with your contact details.